Thurai30 August 2026, 16:46

By far this is the worst ever service. The cleaners came later and one of them was even rude the way he was asking question. They didnt want to clean the backyard and told me to pay extra. But the cleaning was also done properly. Not just backyard but the entire house. The dust are there and bathroom was not cleaned properly. The floor mop was the worst and not clean at all. The agency person texted me and ask for money which I told him they didn’t fulfill hours and the cleaning was a mess. He told me he does not want to have bad review and offered to redo the service. As I don’t have the confidence told the guy to reduce the payment since thy only did for 2 hours and not clean as well. He started to behave very immature and called out ‘Tamil’ people are like this and this is why thy don’t do cleaning for Tamil ppl. What kind of statement is that? You are talking about Tamil ppl who are also the citizens of this country. How dare you? I want the recommend team to remove the agency from the cleaning services as I have all the evidence of the guy saying it. Otherwise I will make legal complaint,

Yusouf28 August 2026, 22:12

Very good service and easy to deal

MOHAMAD REZA28 August 2026, 11:34

I am suprise only 1 worker shows up for work as I expected 2 of them. While the guy done a good job, this suppose to be 2 man job as this is 2 storey house and not suppose to be handle by 1. Do I get any discount for this ?

Tracy05 July 2026, 02:18

DO NOT RECOMMEND.

Unsatisfactory cleanliness:
1. The cleaning was done very poorly. I asked for floor and wipe-down of surfaces, however there is dirt and streaks left on my counter top, floors, rugs. The job was NOT thorough.
2. Most of the time, the cleaners would only clean where they can see instead of removing items away from the surface to clean underneath.

Shockingly, highly incompetent staff:
1, I paid for 2 cleaners but only 1 person was doing 90% of the job. The other person was not able to do much without supervision. He was seen using the same cloth to wipe the surfaces and not rinsing in between wipes. This left surfaces still dirty and I have to clean up after him!
2. That same cleaner who needed supervision started mopping around a rug, and I had to tell him to lift up the rug to mop underneath it. How is this not common sense?
3. That same cleaner who needed supervision also stepped on my sofa with his dirty feet and his foot marks were left on my sofa as well!
I have mentioned to both the staff that I want toilets, floors and dusting to be done on surfaces. I said no balcony, glass, no yard cleaning needed because construction in the surrounding area will eventually make those areas dirty again. They did not listen - instead they went ahead and stepped out to clean, then stepped back in the house with dirty feet and stepped on my carpet!

Did not meet the bar / requirements:
1. I paid for 2 hours - they did a poor job and left at the 1h 30m mark
2. I also paid +RM30 extra for them to bring their own cleaning tools. In the end, I see them using my cloth, broom and mop. I had to tell them to use their own mop because that's what I paid extra for.

On the same day (July 1) after the service was "completed", I sent the above feedback on the to the coordinator (+6011 2645 3835) and requested to speak to the manager. A while later, I received a call from the manager (supposedly), he mentions Jency Global Cleaning Service is a new company he owns with his fiancé.

During the call, he was apologetic and asked to schedule a follow up cleaning job as compensation. We eventually agreed to July 3rd Friday 6PM. As I'm writing this, it is currently July 3rd Friday 9:13PM, and he still has not shown up despite agreeing to the time throughout the two days from July 1 till present. Additionally, he also had the audacity to ask me to compensate his petrol cost of RM20 ON TOP of RM150 that was paid for the worst cleaning job I've ever received.

Fareez30 June 2026, 15:52

clean

Matthew27 June 2026, 04:56

👎

Iylia26 June 2026, 15:23

The job was completed and everything was done, but the experience afterwards was disappointing. Asking and pressuring customers to give a 5-star rating after completion is not appropriate.

Please also stop repeatedly asking whether the customer has paid when payment was already made in advance and the customer has clearly informed you multiple times. This made the experience uncomfortable and felt unnecessary.

chicfaun25 June 2026, 12:23

Five star

Mahesh11 June 2026, 13:17

Good service. Cleaning all done fast and good. Only 1 suggestion. Try to be on time.

Nigel30 May 2026, 17:33

Attentive and will ask you if you're satisfied with the level of cleanliness for each room they do