Technician was on time and prompt, but Joey who I communicated with rude, unprofessional, and does not understand the meaning of customer service. I had requested for my air cond unit to be inspected due to a problem. Technician diagnosed and said he didn't have the spare parts and left, saying Joey will get back to me within the day and that the part would be available by the next day. So I tried to communicate with Joey and she said "checking stock", not telling me when to expect an answer. As it was an urgent matter, I tried to reach her later in the day but to respond. I decided to call and she then got very upset and extremely rude with me, saying I didn't understand the process (although no one explained to me what the process was and how long the wait is supposed to be). The vendor also didn't want to communicate on the Recommend platform, preferring WhatsApp, which is off record. Today I got an estimate with no warranty to the parts and payment to be made direct to the vendor. I asked why can't I pay through Recommend Pay, but they insisted I pay them direct. (Initially the first person who called me also asked me to pay them direct and not through Recommend). I told them that there is a warranty for services if I pay through Recommend Pay, but no response. She also doesn't want me to communicate through the platform, saying it's not private. Why wouldn't a so called Recommend.my "pro" avoid the platform and not want payments or communication made through it. It is very questionable. I am very disappointed and have already paid RM110 for nothing. I DO NOT recommend anyone to go through this vendor. I wished I had used Kaodim instead as the prices seem to be better then here.
Very responsive and friendly.Worker who arrived was on time and patient.Very professional and excellent service.
Joey was attentive and explained in detail with the work that I engaged her in.
They were a tiny bit late, but it was no big deal. Overall good job.
Service personnel is polite and on time. Process is smooth they know the access and leaving procedures required for condo unit. Recommend to engage.
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