REPAIRING - WACHING MACHINES, REFRIGERATOR, FRIDGE
The technicians are prompt with their service.
Alamgher assured me that the problem could be solved, with warranty too. However, the fridge stop functioning again after barely one week. He asked me to spend more money to change more spare parts but I declined. Since he could not fix the problem, I asked for a refund but he refused. Totally not reliable and cannot be trusted. I have reported the issue with Recommend.my many times but they kept dragging their feet, without any resolution after 3 months!
Sadly this platform cannot be trusted too.
Fix washing machine charged RM450 but didn't solve my issue. Washing machine still cannot use. In the end I asked Samsung after sales service for help. Ask me to choose the replacement quality, for normal one charge RM300+, good quality RM450. But after Samsung check the replacement, they say this replacement is cheap and only cost below 100... Nevertheless fast responsive eventhough didn't solve my problem.
We have repaired your washing machine. You called us a week later, but we went to your house the same day to repair the washing machine. But what we repaired was fine. There was another issue. We tried that too. And it was okay. And let me tell you - if the problem is in the washing machine again. So tell us And you were giving me money. But we did not take money from you. But you didn't tell us and you called someone else. You tell us What's wrong with us that you didn't call us and complain?
They charge RM250 instead what have posted in the website, never show the origin of the product before change or warranty card or confirmation via WhatsApp. anyway for my urgency no options except it. They asked me not to inform security guard, feel so scary and will not repeat for service or future references. TQ
Alam came quickly and fixed the issue with our refrigerator. Then it started making noises and he came back and the matter is all resolved. Very quick, professional and they stand by their work. I highly recommend!
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