Overall
4.0
Quality
On-time
Value
Service

by Rui 8 days

"Service is on time but the quality of work for POST renovation cleaning is not up to expectation. No proper cleaning materials use to remove paint, cement and dark spots stain. After the cleaning is finish, the place still feel quite dusty from the renovation works. Can see very clear cement dusts still exist in my bathroom and windows especially the wet kitchen area. Expected more from this as it is a POST renovation cleaning and with the price paid, I can actually hire normal cleaners to clean for more than one time."


by Felicia 14 days

"They did a thorough cleaning but not very honest with their price"


by senayoakley536a 28 days

"I have lived in the condo for 12 years and never had issues with 2 cleaners not finishing, sweep, mop, dust, bathroom cleaning within the 2 hours but this time we had quite a bit of problem. However, the girls are great with the quality of cleaning and attitude! "


by Marios about 1 month

"Excellent service from Xin Ru! Extremely satisfied with the whole process. Very friendly customer service, very professional, always on time, supervision of the workers doing repairs on our roof and the painting afterwards was exemplary, very flexible in terms of adapting to our needs and fantastic results. Will definitely use them again and recommend to anyone who needs these kind of services. "

[email protected] replied about 1 month ago

"Thank you we will keep it up"


by Zi Yi about 1 month

"Friendly staffs with professional services. Even arrived earlier than the appointment time. Highly recommended."


by sharifahfaridahabdulrasheed about 1 month

"I had to reshedule the appointment and May was so accomodating. The cleaners too , took instructions well and did a good job. Tq"


by Gilbert about 2 months

"I am satisfied with their service"


by Edwin about 2 months

"Thorough and no short cuts. Told us in advance needed extra hour to finish job. Very satisfied"


by Tharanee about 2 months

"We booked this service on behalf of our JaGaApp customer. The customer has shared with us that the cleaner was slow, but thorough. We appreciate how speedy and easily reachable the pro was. Would definitely recommend their services."

[email protected] replied about 2 months ago

"Thank you "


by Zi Yi about 2 months

"Friendly staffs with professional services. Even arrived earlier than the appointment time. Highly recommend."

[email protected] replied about 2 months ago

"Thank you very much for your help "


by Hairul Azmi about 2 months

"Meet the requirement and overall the services was very good as they did not hv extra hours to clean the house .. will absolutely fix another date or them to clean the house again before hari raya"

[email protected] replied about 2 months ago

"Thank you "


by Weng Yan about 2 months

"They were punctual and completed the assigned task on time. Even though there were areas (which they claimed they've cleaned) that were unsatisfactory, they quickly rectified the issue. Overall it was a pleasant experience."


by Rabia about 2 months

"The ladies were late,but they did a great job. Thanks"


by Sasha 2 months

"The company rep is very responsive and receptive to feedback. She actively sought feedback after the first day of service provision. As background, I requested for 2 cleaners , English speaking on a weekly basis (4x a week)and for the purposes of continuity and convenience, that the same team be despatched each time . I was assured that the cleaners would be trained and be able to communicate clearly.

As requested, the same pair of staff were sent each day. When a team member could not make it due to illness, the company was prompt in providing notice of a replacement and sought consent before sending the replacement. Appreciated that, as I've had experience with 2 companies before who did not provide a similar courtesy.

The cleaners (1 lady, 1 man ) were both polite and on time each day. While there were some initial teething problems , e.g. floors under carpets not mopped, cobwebs missed, lights left on, these were quickly addressed by the team once they receive the feedback. Cleaners perform acceptably under supervision and try their best to adhere to our requirements. While not super diligent with cleaning, they do make an effort to tidy areas well, and clear up the equipment neatly at the end of each session.

Also, they immediately notified us when equipment was damaged ( the new vacuum cleaner stopped functioning while they were using it due to overheating), rather than feign ignorance. Cleaners were also honest, as when some areas to be cleaned were left untouched, they admitted that they did not get around to cleaning those areas when questioned the next day, then proceeded to complete the work on that area.

Overall, am happy to recommend them."


by Ng 2 months

"good"


by Renissha Nair 2 months

"The services were very good. 2 cleaners made a makeover of my whole apartment unit in just 4 hours. Very satisfied and looking forward for future services like this. "


by Susan 3 months

"Very pleasant and accommodating team. They worked hard at all my request. They did a very good job
Thank you !"


by Hana 3 months

"Rude Bangladeshi workers who didn’t even clean the walls and floor properly. There is still dust on the walls, wall trims and floor. Bathrooms were not washed properly and the cleaners didn’t even use proper chemicals.

When I showed the head cleaner that they didn’t clean the place properly, he got agitated and exclaimed that he cleaned by vacuuming and mopping the floors. He even shouted at me not to pay. Incensed at his rudeness, I kicked them out and offered them RM200 only.

After going through my apartment, I realized they didn’t clean some windows near the kitchen. Even the RM80 office kakak would do a better job cleaning this place and it wouldn’t cost her RM200 for a supposes post-reno cleaning.

May, their boss, wasn’t even around to observe their shoddy work and never responded to the pictures I sent on whatsapp. Will never recommend this con job cleaning service. "

Hana replied 2 months ago

"This is an updated review as May and one of her new workers came back to rectify the cleaning issue caused by her previous team. May is sincere and hardworking. After receiving my complaint from the Recommend.my team, she contact me to arrange a cleaning session. They came on Wednesday and made sure to clean all the areas that her other workers missed. Very happy that she took the time to personally clean my unit. Thank you to the Recommend.my team for listening to my feedback and thanks to May for resolving the issue. "


by Sharmila 3 months

"I’ve had many maids for home cleaning and all were able to complete the job in 3 hours.
1. Only the male cleaner was doing the job while the other lady had to be told everything. Upon checking after they left, even the dustbin in the rooms were not cleared. If even that needs to be told then I don’t know what quality of maids these are.

2. The male cleaner is very thorough. But I’d rather have a house 100% cleaned than 40% ‘thoroughly’ cleaned. He also didn’t listen to my mum who asked him to ensure the house was fully cleaned and gave excuses like ‘If I clean, I have to clean thoroughly so I can’t do the rest until this is done’. I’m paying you, you should do what I want you to do, not tell me about your work ethic in a effort to not finish the work given.

We initially thought the guys were good just judging by the ground floor of the house. When my family came back and saw the bathrooms and the rooms, we know knew the truth. Really disappointed with the service and quality. "

[email protected] replied 3 months ago

"Hi Sharmila Greetings from May, a very sorry to you for the incident that you had experienced. Thank you for your comment because this can help us to improve our service. "


by Teresa 3 months

"The cleaners are great. They did an awesome job. I would highly recommend Xin Ru. Very efficient and easy to deal with. I have been struggling to find a trustworthy cleaning service and this company won me over! "

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