Services and repair electrical equipment
Not recommended, not recommended, not recommended.
Frustrated, dissappointed and upset with the service rendered.
Not punctual, take the prob lightly and delayed in doing job.
Will never use this service anymore. I just wasted rm75.
Complaint with recommend.my customer service but no reply until now.
When see video..repairman said absorber problem.. after change still same.. and request to come back to change the bearing. Cost 300 for bearing and he not change back my absorber. Not absorber problem at all.
I wasn't on-site when the repair took place so there's a bit of misunderstanding occur. It is not the technician's fault. However, I just hope next time, the technician could just leave the original part with us.
Requested his services in april, by then the technician come here 3 times but after 1 month and half the washing machine stop working again and i report immediately to the technician but he said he couldn't come because of the lockdown and i totally understood, until there everything was going well. The problems started after the lockdown...today is 23rd of november...3 months passed by and the technician never had the "time" ( i would call responsability) to come and fix what in the end he didn't totally repair.
To taking weeks to reply my messages, to keep delaying "next week...next week" and weeks pass by without giving a word or date, to setting date/time and not showing up without any justification until i text him.
Today i text him requesting him to come and fix the issue asap and to be accountable and for my suprise he suggested a refund immediately "if like this i will refund..."...if like this...playing as victim...not showing any consideration for his customer that has been waiting patiently since april for his machine to be fixed, acting like he has all the right to make his customer wait over and over and deal with falses promises instead of treating him as priority after not fixing what he has requested in the first time!!! What an lousy attitude...not showing any accountability towards the customer and acting like the refund will solve everything, will solve the time wasted and the trips and money wasted in the dobby.
I'm wondering how can someone create and sustain a business like this and how recommend.my can promote this kind of service level in their platform.
Anyway i wish you all the best and i hope you man up and learn in future how to be accountable and RESPONSIBLE!
8 months had passed...
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