What’s wrong with your TV?

Others (Dim picture)

Brand of TV

LG

Approximate size of TV (inch)

49

Model of TV (Optional)

49UK6300PTE

Preferred Appointment Date

21/10/2023

Preferred Appointment Time

09:00 - 11:00

Alternative Appointment Date

23/10/2023

Alternative Appointment Time

09:00 - 11:00

Tell us more about your requirements

TV picture permanently dim. No settings were changed. No problem with audio and picture colour. Firmware already updated to latest version. Problem is visible with both Astro and game console=> not input source issue. Already tried the following without success: - Disable energy saving mode - Adjust brightness to maximum - Adjust backlight to maximum - Unplug and reconnect HDMI inputs - Use different power socket Possible problem source: - Power supply (low voltage to LED/backlight) - LED or backlight problem - Ambient light sensor malfunction Request help to confirm source of problem and replace problematic component if possible. TV is wall mounted.

Upload photo (Optional)

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Rough Budget

RM200 - 499

Customer prefers to use