What is wrong with your washing machine?

Water not draining

Type of washing machine

Front Load

Brand of washing machine

Samsung

Model of washing machine (Optional)

WW10K6410QW

Preferred Appointment Date

03/09/2022

Preferred Appointment Time

15:00 - 17:00

Alternative Appointment Date (Optional)

04/09/2022

Alternative Appointment Time (Optional)

09:00 - 11:00

Tell us more about your requirements

Water not draining at the bottom of the chamber, so machine will not move to next step (i.e. spin). Error 5C. Sometime error 5UD (too much soap .. but because the water is not draining) I will have to drain it manually using the water outlet at the front. Filter already checked and cleaned (no clog to begin with). <<note: suspect during house renovation, machine was used by worker to wash their clothes with sand. Few months ago I had to remove many sand clog in the filter>> Already adjusted the leg to make sure it is balance to 0deg. Currently doing drum clean, but it is now stuck because water not draining.

Upload photo (Optional)

Rough Budget

RM500 - 1999

Customer prefers to use