Terms and Conditions

When you use Recommend.my and its services, you are agreeing to our terms. So please take a minute to read and understand the user terms below.

Our Purpose

Recommend.my helps connect customers who are looking for services, to service professionals that are listed on our system. By providing an online platform that taps on the social network connections of consumers and service professionals, we help consumers make more informed decisions when choosing a service professional, and help service professionals reach out to more targeted consumers.

Scope and Intent

When you register with Recommend.my and use our services, whether paid or not, you agree that you are entering into a legally binding agreement with Recommend.my.

All the data that you submit to this site is used to provide and improve its services, and allow us to develop new features later on. You still own the content you submit, and may request its deletion at any time. But, by displaying and/or publishing any Content on or through this Website, you hereby grant Recommend.my a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, delete from, add to, publicly display, reproduce and translate such Content, including without limitation distributing part or all of the Website in any media formats through any media channels.

When you share your published Content on any third party website or application, such as Facebook, Twitter, LinkedIn, Pinterest and YouTube, you will be subject to their privacy policies, terms and data sharing rights. Your shared published Content will be subject to your own privacy and sharing settings on these third party websites.

We will not share personal information with third parties outside of this site without your explicit permission. An exception is for service professionals that sign up with us through our partners (e.g. The Malay Mail Online) - our partners reserve the right to keep a copy of information provided to Recommend.my under this relationship.

When you make a request for quotes, you have the option to explicitly allow service professionals that have 'Verified Pro' status to see your contact details in order to contact you directly. However, they are only allowed to contact you with matters directly pertaining to your specific request. They are not allowed to add you to their mailing list without your permission.

We may disclose your personal data as required by law to detect, prevent, or otherwise address fraud, security or technical issues.

We reserve the right to monitor your use of the Website to provide guidance and assistance in the use of the Website, and to monitor your conformance with these Terms of Service. You acknowledge and hereby consent to such monitoring.

We will not be liable for any loss or damages arising from using the services of Recommend.my. Nor will we be responsible for any misuse or misappropriation of the content you submit to Recommend.my by other parties.

Recommend.my shall have the right in its absolute discretion at any time and without notice or consent to amend, remove or vary the Services and/or any page of this Website and/or the Terms of Service (including the Privacy Policy, any other Recommend.my policies linked to herein) or any part thereof.

Dos and Donts

By using this website, you agree not to post content that is political, racial, pornographic, or discriminatory in gender. You also agree not to post content that contravenes any applicable laws or ownership, related to trademark and / or copyright. You also agree not to post foul language, or content that is extortive or threatening in nature, or personally damaging to any party (including 3rd-party users that may be browsing the site).

You agree not to misuse this website through activities that involve committing, facilitating or encouraging a criminal offence, transmitting / distributing a virus (or any technologically harmful material), hacking into any part of this website, corrupting data, sending unsolicited advertising or promotional material, or attempting to affect the performance or functionality of this website or any of its partners.

Concerning our Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Recommend.my or its related parties and are protected by copyright laws and treaties around the world. All such rights are reserved by Recommend.my. You may store, print, and display the content supplied solely for your own personal use, but are not permitted to publish, manipulate, distribute, or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


Recommend.my charges service professionals when they upgrade their accounts to include additional services. All payments must be conducted either through online transfer from a valid bank account, or a credit or debit card. Recommend.my retains the right to refuse any request or transaction made by you, to our discretion.

Failure to pay may result in the termination of your service. Depending on where you transact with us, the type of payment method used and where your payment method was issued, your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. If the payment method you use with us, such as a credit card, reaches its expiration date and you do not edit your payment method information or downgrade your account, you authorise us to continue billing that payment method and you remain responsible for any uncollected amounts.

You must be at least 18 years of age to transact with Recommend.my.

Disclaimer of Liability

The material and Content displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Recommend.my, third-party vendors, content professionals and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

When service professionals sign-up on our site, and they are required to provide basic information such as phone number, email, address, SSM registration number, portfolio of work, etc. The responsibility is on the service professionals to ensure that the information provided is accurate.

In the case of service professionals accepted into our Verified Professionals program, Recommend.my will contact and to our best endeavour verify the authenticity of 3 of their previous customers (whose contact information is provided by the service professional). Verified Professionals are required to maintain a minimum overall 4-star rating to continue in this program and at any period if the overall rating goes below 4-stars, Recommend.my reserves the right to suspend the Verified Professional status and benefits.

Customers who receive quotes from Recommend.my are responsible to review all the information available and make the appropriate hiring choice. In the unlikely situation that there is an official complaint sent in to [email protected], Recommend.my takes these seriously and will endeavour to facilitate a resolution between the customer and service professional. If this issue remains unresolved (or escalates to a higher level), Recommend.my reserves the right to suspend the service professional’s account (including removing the Verified Professional status and benefits).

While we endeavour to connect customers and top-tier service professionals recommended by the community, we will not be liable for any misconduct, fraud, breach of contract or lawsuits between any service professionals and their customers. By using our system, service professionals agree to indemnify Recommend.my in any legal exposure which may arise.

To the extent permitted by law, in situations where our liability cannot be excluded by law, our liability is limited to the amount paid by you for any services rendered by Recommend.my.

Advertising Services And Profiling

Any advertising carried on our website will not collect any personally identifying information unless otherwise consented to by you; however, in some cases, IP address information may be referred to an advertising service servicing advertisements on the site.

You should also be aware that an advertising service may have the ability to correlate otherwise anonymous cookie information that it collects from the site to you if you have previously provided personally identifying information to (a) the advertising service directly or (b) a site which shares such information with the same advertising service. In any case you should refer to the advertising service's privacy policy.

Ownership of content, trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary, all User-submitted content and references to persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Recommend.my and you should not rely on the existence of such a connection or affiliation. The validity of User-submitted content remains the responsibility of the respective User and not Recommend.my. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Recommend.my. We are entitled (but not obligated) to remove any images found to be or potentially in breach of third party trade marks and/or intellectual property rights.


You agree to indemnify, defend and hold harmless Recommend.my, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Malaysia and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of Malaysian courts.