LALITHA

The cleaners did a splendid job cleaning the whole apartment unit. Not much instructions were given yet they managed to work with minimal supervisions. Albeit being half an hour late to the appointment, they immediately started cleaning the unit upon arrival and fulfilled their 2 hours of service with minimal hiccups. Also, really appreciate that their masks were on at all times.

The representative was also very responsive and did a good job following up and answering all of my enquiries.

Overall, really satisfied and would definitely recommend their cleaning service.

Saleha

Very good & hard working cleaners. Happy with their work. Responsive to my request.

kamarul

Discipline team and did job with little supervision..

SUNDRALINGAM

We are happy with manner work was done in productive way. We want to hire same staff on a monthly basis. Pls revert back to me on this

Nor Aini Binti

Cleaners sent was on time and did their work quite well but there are still room for improvement.

Vatsala

Helpful and friendly service but staff sent for cleaning were not efficient, very poor cleaning job.

Souen replied 18 days ago

Good afternoon Ms, I am terribly sorry for disappointment. Anyway, according to the house condition it requires more hours and it need deep cleaning for the the bathroom in order to get rid all of the hard stains. I would like to thank you for the feedback.

Vatsala replied 18 days ago

Hi, I think this is very unprofessional that you only respond to one half the comments I gave. I also messaged that your cleaners were just wiping around the things I had on my desk and dresser. And even provided proof of how I can see they only wiped empty spaces and wiped surrounding the items on my counter tops. I also showed via photos how the walls of my bathroom were not cleaned with clear brown stains visible in photos. I also commented that the glass partition in the bathroom was not cleaned. Are you also telling me these are all hard water stains?? Even brown spots? You are not the first cleaners I have engaged, I have not issues with “hard water stains” on taps and shower heads. Your response is more disappointing than the efficiency of your staff.

Souen replied 18 days ago

Base on the conditions of the house and time frame, we couldn't afford to make it very thorough cleaning. To have thorough cleaning it requires more time . Thank you.

Vatsala replied 18 days ago

I had 2 cleaners for 2 hours to clean 2 bathrooms and 3 bedrooms. They just vacuumed, mopped and wiped furniture and cleaned bathroom. There was no “poor condition of the house” for your staff to deal with. It was just basic cleaning, the same sort I have asked of various other cleaners. There was also no cleaning of living room, dining or kitchen. So you are telling me that this is not achievable in 2 hours? With 2 cleaners? Even your own staff agreed that the way your cleaners were wiping furniture did not comply with protocol and offered a 40% discount for next service which I rejected as I prefer to engage others. Based on your response today am I glad to have made that decision.

Ailsa Beth replied 9 days ago

At least they didn’t steal from you - they stole cash out of my purse and management have been extremely unhelpful and unwilling to do anything - absolutely appalling service

Souen replied 4 days ago

Alisa-Beth your accusation is unacceptable. Please don't fake thing without proof. If you have any proof , please bring them to police. We are willing to cooperate with legal action. And legal action has been taken from my end. Thank you.

Amenda

Good, fast and efficient service and response from the management 👍

Amie

Good

Iya

She’s efficient and veryfast

steven37

Satisfied

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