"there is a disconnect between the office administrators and the boss of the company. the office admin, messaged/called to arrange inspection but did not follow up. resulting in office admin changing appointment few times even after promise is made. i have specifically mention to them that they are delaying the repair and if they are not able to do it, i can look for another. to this they mentioned that they can and will do. and again gave another excuse when they could not commit to the promised appointment. On the pricing of the repair, i have forwarded pictures and explanation of repair to be done. the boss responded with an estimate. this was disputed by the office admin who are not field people and finally the repair cost me more than double the estimate.If the office admin did not agree to the expert/boss estimation, they should just withdraw and not waste my time in looking for another contractor. "

"The contractor did not listen to my request but wished to offer their own solution."

"Inspection date confirmation need to be chased few times by client.
No quotation after inspection as promised to be given on 29/10."

"Very prompt in replying to enquiry and very professional in providing advise. "

"Professional. They know what they are doing"

"pro"

"Straight to the point, fast reply"

"Didn't bring equipment to use even when told about it. "

"Roof repair. They did a good job. But the price is quite high. "

"I requested quotations for some roof leaks on recommend.my. When Bina Pasifik contacted me, I enquired if it does other renovation works, and the representative said yes. So I asked them to quote for a bigger scope of work, the major part of which was painting the house.
The site visit arrangement was prompt. Site supervisor can be considered quite punctutal (arrived about 5 mins later than appointed time). I would rate his survey and assessment skills as considerably professional.
However, the company's subsequent response leaves much to be desired. When I asked through Whatsapp 3 days after the site visit, the reply was "still in process". I have not heard from them since then. My guess is that they felt the job was not worth their quotation (estimated to be more than RM7,000)."

"work done in short time !"

"Fast response and fast completed ~ "

"Good customer service. Punctual."