Aidila02 July 2026, 09:14

Responded fairly late at night and completed the job quickly at v reasonable rate. However they arrive an hour late.

Di netlus enterprise 02 July 2026, 12:30

Thank you for your 5-star review! I apologize for being late. It was Friday, and I was praying which caused the delay. Thank you for your patience and understanding. I'm happy I could complete the job quickly. We appreciate your support and hope to serve you again.

Kim Kui23 June 2026, 23:21

.

iema7872614 June 2026, 15:15

Helpful

Zihe10 June 2026, 12:12

Accurate timing and good service

Di netlus enterprise 10 June 2026, 12:15

Appreciate your kind review! Happy to hear you’re satisfied with our service and punctuality. Thank you.

Nazliza Amelia06 June 2026, 13:12

Great job.

Di netlus enterprise 06 June 2026, 13:13

Thank you for your feedback boss

Siva04 June 2026, 10:13

I am writing to lodge a formal complaint regarding a recent service for my three air conditioning units. While two units are working fine, the third unit is not cooling at all. During the service appointment, I explicitly pointed out the cooling issue to the technicians. They dismissed it as a remote control issue and told me to reset it. When that did not work, they suggested it could be a faulty capacitor but refused to replace it, claiming they did not have the spare part and told me to file a separate request later. Furthermore, the technicians were highly reluctant to check or top up the refrigerant gas, insisting the pressure was fine at 140–150 PSI. I had to look up the correct specifications on Google to prove they were wrong. Only after showing them the information did they retrieve the gas from their vehicle, and they became visibly angry and unprofessional for the remainder of the service. I request that a senior technician be sent to properly diagnose the unit, replace the capacitor, and ensure the gas levels are correct.

Di netlus enterprise 04 June 2026, 10:28

Dear Siva, thank you for your feedback. We would like to clarify that during your service appointment, all units were checked. One unit (3.0HP) was serviced free of charge as a goodwill service.

Di netlus enterprise 04 June 2026, 10:29

For the unit with cooling issue, it was found that the system is still under warranty. We advised that components such as capacitor/board should be claimed under warranty for proper replacement.

Di netlus enterprise 04 June 2026, 10:30

Regarding gas pressure, the reading was within normal range (140–150 PSI) at the time of inspection, so no gas top-up was recommended. However, we take your concern seriously. If the issue is still ongoing, we are happy to send a senior technician to recheck and ensure proper diagnosis.

Siva 04 June 2026, 10:56

Thank you for approving this as a goodwill gesture for the 3 HP unit. I truly appreciate your support and understanding. Just to clarify, the website did not provide options to select specific capacities like 1HP, 2HP, or 3HP. Because of this, I selected 'wall unit' for all three air conditioners. Had those specific options been available, I would have chosen the exact capacity for each. * Cooling issue not yet resolved.

John28 May 2026, 18:30

Need to improve on inspection before start work . Need inspection sheet or online inspection sheet to show customer

Danial Ramadan21 May 2026, 17:03

Best service. The guys identified the issue of my two AC and only offered to do gas refill only when it’s aboslutely necessary. The work was explained quite well .

Di netlus enterprise 21 May 2026, 17:05

thank you boss for supprted

CHENGGONG23 April 2026, 09:58

5⭐

MUHAMMAD AIMAN14 April 2026, 14:38

Good service.