"Charging RM450.00 is way above my expectation. One unit defrost timer and defrost thermostat would cost less than RM100.00. The service charge is more than RM350.00 for less than one hour job which is unreasonable. I can buy both of this spare part online ( RM40.00 for defrost timer and RM30.00 for defrost thermostat) for less the RM100."
"slight premium but worth it given the 1 yr warranty. Job done on the spot by local expert with vast experience. I had unpleasant encountered with "foreigner expert" & not satisfied tho is cheaper with only 3m to 6m warranty. "
"After my fridge broke down on Saturday and the first concern I had was where to find an electrician who would be willing to work on the following Sunday mornig (It's a race against time as the food items were thawing).
Thankfully Mitsui's Electrician(s) works on weekends - and I would certainly request their services again in the future. The technician was polite, responsive, and managed to diagnose the issue. But, amazingly, he even had the spare parts available to replace the faulty one - so that was a HUGE relief.