The Dustbox Sdn. Bhd.
COVID19 VaccinatedCOVID19 Vaccinated- 543customers served
- 95jobs completed
- Member since2015
- RM2.01kearned
- 2521views
Kevin, graduated a Mechanical Engineer, started The Dustbox with his wife Nathalie back in 2010. At the beginning, we provide our service using standard methods and chemicals. But after 1 to 2 years into the business, we found that the standard method of servicing is very inefficient, time consuming and often come with complicated pricing depending on what type of air-conditioner the customer has.
We simplify the job and price structure to make it easier for customers. We have a single price for every type of service up to 3HP. We are the first AC Servicing Company that launch a service booking on our website. This made a difference to customers who found it easier to understand and make a quicker decision.
We find that the standard service methods continue to be inefficient. That’s when we ventured into doing our own research to develope our own specialized cleaning machine, the “Jetbox” – which also happens to be their bestselling service package in comparison to the regular-clean service offered as well.
With the Jetbox, customers can cut down servicing times from 1-2 hours to just below 1 hour. The biggest difference in using the Jetbox is that customers do not need to dismantle or take down their air-cond unit from the wall as the Jetbox can deliver the same cleaning effect with the unit remaining on the wall, plus it is less messy, eliminates bad odor and kills lingering germs and bacteria.
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They promised to be on time but later the office staff called me saying they will change the date of service requested. I had to call them many times to ask not to cancel as the aircond was leaking a lot.
Service was scheduled at 5 pm but technicians only arrived at 9.00 pm.
Worst idea to use them! You may end up with clogged drain pipes and leaking aircon.
The marketing is brilliant - no mess etc so my wife ordered a service. Fast forward a few months later my aircon leaked water onto my floor. Reason? when the aircon unit was washed, the dirt flowed into the drain pipes and over time they clog up the pipes as the dirt moves through the pipe. Unless you are sure your pipes are laid out at proper angles and the dirt will flow downwards, DO NOT use these guys. Go for the traditional aircon servicing method - it may be messier takes longer etc but saves you hassle in the long run!
hey did a very good job and came on time, in fact they help me to fix the problem(temperature imbalance) before servicing the aircond.
The Dustbox Sdn. Bhd. 08 February 2017, 17:30
Thank you for your kind words.
I am very happy with the service. They are on time and satisfactory and the price is also reasonable and competitive.
Very good service, efficient and on time, price is reasonable too.
The Dustbox Sdn. Bhd. 07 February 2017, 16:35
thank you for your kind review and good words to thedustbox.com. please let us know if we can be of service to you in any other ways in the future.
- slightly a little bit late from the time of schedule
- housekeeping could be improvement after services
- price of services and gas refill are count seperately
- friendly staff
Overall, I satisfied with the services yet still have area to improve in away to become the best aircond services. Would like to recommended to others to try their service
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