Share your experience working with Up Your Home Services Sdn BhdAdd your review
They arrived on time, and did the work professionally. Also very responsive over whatsapp.
Service was prompt and accurate.
Parts was more 1.5x more than what I paid for in Melaka.
follow up closely. neat and clean works!
extremely professional and the worker/staff..extremely well mannered and pleasant..good PR..definitely will be in my fav list of contractors
Very professional, on time and reasonably priced.
On time and quick and good job.
But they made a dirty at bath room by air cond dirt...and bath mat was really wet. They dropped some water around floor.
Very pleased with their efficiency and excellent service! Highly recommended.
I asked to repair for leaking problem. When the repairmen came, they asked me to repair the leaking and do chemical service for the aircond even I said I just serviced the aircond two months ago. The repairmen said if I don't do chemical service for the aircond, the leakage will happen again and more problems to come. The night after thay came to repair, my aircond started feel warmer, despite it was cool enough beforehand. And seems now I have to spend for chemical service as they requested because I believe they already put the gas out of my aircond unitI asked to repair for leaking problem. When the repairmen came, they asked me to repair the leaking and do chemical service for the aircond even I said I just serviced the aircond two months ago. The repairmen said if I don't do chemical service for the aircond, the leakage will hapoen again and more problems to come. The night after thay came to repair, my aircond started feel warmer, despite it was cool enough beforehand. Now I have to spend for chemical service as they requested, and I believe they let the gas out of my aircond unit so that I will use their service to do the chemical service. I won't trust this company anymore, they made my aircond unit getting worse and cheating on their service just to get extra money
Hi Suhaimi, first of all, I would like to thank you for engaging our service to solve your aircon problem. I am very sorry for the experience that you have encountered.
I have checked up on your case, the invoice, job log book.
It seems that the only service that was rendered on that day is a leaking service on the 4th of April 2018.
Also from the log it shows that your coil is clogged and the main reason for a drainage pipe leakage is due to a built up of dust & water resulting to a backflow of the water.
The technician's job is to provide their professional advice base on their findings and allow the customer to do the final decision-making process.
Also theoretically there is no way for an aircon technician to make the aircon warmer via the indoor unit. If ever the only way possible will be through the outdoor unit releasing off your gas coolant.
Is the only service rendered is a leaking job, they should not even have access or go to your outdoor unit. Could it be coincident?
Please do consult another professional aircon company to check on it as if they actually did something like that, the company will not allow it and would pursue it with a police report. This is considered fraudulent act.
Lastly, we understand there is a conflict of interest in the event our technicians are sales incentive base. We only provide a bonus for our technicians if there get a 4-5 star review of their performance on a monthly bases. Therefore, their top priority would have been to render a superb service rather than a high-value sales call.
I hope the above help to make you understand better. But I would love to understand more about this issue. As it is totally unacceptable for whatever reason, that our client felt ripped off.
I will be giving you a call tomorrow and if you are so kind to allow me to understand the situation better. I will get to the bottom of this matter.
So sorry for the whole experience once again.
The management team of Up Your Home Services Sdn Bhd
Overall service was good. Kudos to the team. Timing a bit out.
Very professional, able to complete the work on time.
The service is perfect.
The aircond that they fixed is still leaking water (water drop every now and then) after less than a month. It comes and go so I'm not sure if it's because the air cond is old or otherwise.
It would be our pleasure to check again for you on this matter. It is a repeat instance of the same work, we will do it back for FOC with charges. As leaking could be due to a poor structure during installation resulting in backflow issue.
In order to solve the issue once and for all, we need to monitor the situation.. if it is leaking again. We would like to offer the free service to look at it again.
We are committed to delivering an "Ultimate peace of mind" for all our client. Do hope you can allocate a time for us to come in to check on it.
from the management team Up Your Home Services Sdn Bhd
I think the price quoted should be the final price, they just increased their price without telling me what is the details and it is very disappointed, last service ever on recommend.my.
Hi Kuhan.. sorry to hear about what has happened to your encounter with our team.. Sincerely sorry if there is any misunderstanding or improper work done. The technical team is not incentives base to prevent any misquoting rather base on the satisfaction of customer x the number of appointments done per year.
Do you mind if I contact u or give u a call this afternoon to understand better the situation?
We are committed to bringing an "Ultimate Peace of Mind" experience for all our clients.
Do accept my sincere apologies at this very moment.
From the management team
Everything is perfect for me, they did a great job.
They manage to fix my aircon, and it is working well so far.
They are very friendly and nice, but a friend of i who told me they are a bit over charged on me. Not sure whether its right or not. Appointment has rescheduled a few time on the same day, but has informed earlier, so im fine with it.
Hi Qi, Thanks for the review.
First of all, would like to thank you for the opportunity to serve you and your company.
Second.. would like to apologize for giving you such an impression of our company of overcharging. It is a bit hard for me to explain that part but I assure you the price we charge is industry standard. In fact, the price that recommends express charges is lower than most of the industry standard outside.
Lastly... I am sorry if my man did not explain in better detail on the process of the whole chemical servicing. As the cheaper option could have been a general servicing procedure but it would not have been detailed clean as required.
I would like to sincerely apologize for you 4-star experience. We will take a note of that and continue to improve our SOP to provide a better experience for all our clients.
Management of Up Your Home Services Sdn Bhd
Prompt in response
They are focus on solving problems...unlike other aircon contractors they just give excuses
Only if they could give some discount on basic value for inspection when my unit actually has no issue after inspection then it would be very nice. Otherwise all is very good. Highly recommend anyway because the service and pricing is very good and reasonable.
I am sorry about the experience that you have encountered.
Normally we charge an RM 80 site visit cost to check on any amount of units at your premises. But we will waive it upon any repair work done on it.
This is to cover the time, labor and opportunity cost towards the company.
We have actually tried to keep the cost to the lowest so that it would be fair for all our customer. In fact most of the other companies charges a on call visit of RM 120-RM 180 for every service call.
But it always good to hear constructive feedbacks from our existing client. We will continue to work on it hopefully we can lower the cost of it.
Management of Up Your Home Services Sdn Bhd
Not on time
Glenn's team is very professional and efficient.
Will definitely use this aircond cleaning services again!!!
User friend and fast response
Thank you for very quick and efficient services given to us awhile ago. All completed in half an hour...your worker explained well and did a good job. Thank you very much will definitely recommend to others...😍😃👍
Salesman was very genuine in introducing products and features
They appear to know what there is need doing.
Good pace services
Thanks for the review and the praise. We are consistently working towards to improve our performance to provide an "Ultimate Peace of Mind" experience to all our client.
It would be great if you can provide us your view on how we can work better to achieve the 2 stars from yourself. It would be very helpful to hear constructive feedback from our clients.
If there is anything we can do better, we would love to know and explore in that direction.
Do you mind if I dropped you a call this few days, to get some feedback at your free time?
Up Your Home Services Sdn Bhd
They're willing to answer my question when I asked them some advice.
My aircond is in a very good condition after service
The crew are friendly and they're good
Excellent service. Fast turnaround and very helpful with identifying the aircon problem and fixing. Thanks very much!
I am 1st time servicing my aircon. So far my aircon are working as they should be. Servicing was fast for me, 3 unit cleaning + 1 unit refill gas take them around 2hr+. Price wise i think pretty similar with market price as i understand from my other colleague.
Helpful and very fast response
Punctual, fast reply, friendly and professional....more than enough reason to hired them right. They keep the working area clean after done servicing. Will hired them again when my aircond need servicing later on.
A simple gesture to inform the customer of possible delay would make our experience a wonderful lot.
I am so sorry for the delay. It is the management faults for not informing the customer beforehand. We will strive to improve on our response time and provide all client a more accurate arrival time on the appointment day.
Thanks for the great feedback.
Up Your Home Services Sdn Bhd
Hi , Mr.Glenn was professional to follow up on my requirement. However, due to my time restraints, i din engage with him yet. however definitely will engage with him.thanks
They are very honest and explain in very details about the faulty and they are genuine in their charges.
Thanks, Kgovindam. It is always great to know that our transparently and professionalism does make a difference to our client's experience.
We will continue to improve our services to provide a total peace of mind after every service.
Up Your Home Services Sdn Bhd
They know their work
They did their job, a little on the expensive side maybe but I would not know. Either way, I'm overall satisfied
Hi Adam, thanks for the feedback... i am sorry if you feel that the price is bit on the expensive side. We actual charge a very transparent and market price to all our clients as we do not believe in doing business the traditional cut throat method that has been going on in this industry for a very long time. Hope that as time goes by it would be clearer for all our clients. Anyways, we really do appreciate all types of feedback so that we can strive to improve our service better for everyone.
Late for 30min from appointment after postpone 1hr. Not really well prepared as expected. I am in condo and their staff has difficulty to arrange for unload & load due to contractor parking is far. However service carried out and you get what you pay for. Overall, below my expectation. Maybe I expect recommend service operator are more professional compared to conventional contractor.
Hi William, first of all will like to thank you for taking time off to give us a constructive review.
We are very sorry of what happened yesterday, due to unforeseen manpower issue. There is no excuse in providing anything less to all our clients, and we will definitely take this review seriously to improve our working procedure.
We will strive to provide all our existing and future clients a 5 star experience.
May we have the chance to serve you again to witness our improvement in quality.
Last but not least have a good week ahead and many cooling days ahead.
From Up Your Home Services Sdn Bhd.
Pleasant service. Punctual. Response time is quick and responsible. I’m satisfied with their service.
Service split airconds. Work carried out neatly.
Excellent service from start to finish. Glenn reminded me of my appointment and was accommodating when I needed to reschedule. His boys were punctual, and they kept my home clean - brought their own plastic bags etc to clean up after themselves. I didn't have to do anything. They showed me what needed to be changed and told me the price of each so I could decide whether I wanted to go ahead. Most importantly, they saved me a lot of money because they managed to fix an old aircon unit which another contractor had told me had to be changed. I am extremely happy with their service and would definitely use them again, and recommend them to anyone else looking for a reliable air con service contractor.
They provide good professional services and i have also purchased a new aircon from them to be installed but unfortunately they can't do the installation due to condo's management approval and the worked has to be delayed. Now waiting for them to liaised with the management on the next installation date.
Highly recommend these air con service guys. Professional, Reliable & efficient service. They arrived timely, and did a great job to fix my badly leaking inverter air con. My air con was cleaned so well & professionally done with their advanced tools, no mess created nor any dismantling required. Will definetly use them Again !
Quick respond, personalised service, meeting customer needs
Good but early half hour. Easy to communicate.
Fast response with fast action with problem solve. Good
Very responsive and reliable service company. Will recommend to anyone looking for a good and reliable AirCon servicing company.
By far one of the best air condition service providers I have engaged. Punctual, responsive, diligent and efficient. The service team even helped to clean up the place after service. Highly recommended.
They did clean my aircons by very professional way. Thank you!
Work is neat, and they do take into consideration the home aesthetics before drilling holes onto my walls and connecting the pipes. Technicians are very professional.
quick respond n work well done
They are friendly
they were very professional, yet friendly from the very first call till the job was done.
Professional and friendly technicians
technicians are professional and friendly. Price are reasonable.
Professional and responsive. Highly recommended.
They are detailed in explaining what are the problems and punctual
Good and friendly boss, services were good!
so far everything ok, aircon are getting cold again after cleaning service
Glenn is a very helpful and friendly person.
Good job and keep it up.
Punctual & polite
Reasonable price, friendly & efficient team.
It's all good :)
Good personality and service provided.
Fully satisfied with the services of the team and the boss from Up Your Home Services company. Thank you so much. On time for repair and servicing. Anyone of you require for aircond servicing kindly contact Up Your Home Servicing.
The guys who came to service my aircond were very professional, polite n knew what they doing. They gave me a detailed explanation. Very happy with their service.
Good and friendly boss
Services were good only issue is with timing.
Overall 5 star service.
Very informative, and professional workmanship!! Thorough and most importantly transparent and honest throughout whole process. Definitely recommending.
Good service and friendly staff. I probably highly recommend to friends and family next time.
After service , my air-conditioning with 23c at the afternoon, cool like winter.
They are very professional and easy to work with.
I felt the service was ok, air-con man looks professional. It was my 1st time servicing an air-con so i am not able to do a comparison with other companies service.
Glenn is super friend, giving advice clearly on what to take note and how things work. Super efficient and hassle free.
Good service, highly recommended
Great services. Good explanation and on time. Worth the value spent and my air conditioning working good. Very professional and provide you a diagnosis report after work.
Very friendly and would give advice accordingly.
Special shout out for "up your home services" boss. 1 star price with 5 stars services from quoting us, follow up by call, before service explain,( to me i feel it is more likely he is happy to let his customer to understand better and to make everything transparent rather than we wasting each other time for few times services) workers' manner, techinical's report once service done, and also the 6 months warranty. I never feel my aircond function this well after more than 10 years aircond services i had before. I will defitely come bck to you and also introduce your service to all my family and friends.
Thanks for the fabulous review! We truly appreciate the precious time you took to give us a feedback on our performance. We will continue to improve our services and provide more value to our clients.
Do feel free to give us a call if there is any issue that you encountered.
Have a great week ahead.
Very clear explanation on the aircond conditions and the service performed
Glen & team was very professional in diagnosing my air con issue and addressed it quickly. He also explained the process and gave some helpful tips for future air con purchases. Recommended company to engage for your air con needs as they will not suggest unnecessary interventions as what some other air con services company do. Thank you.
Friendly and professional.
Good job done and very reasonable price. friendly and provides good explanation for my questions. will definitely go with them again.
Did not meet the requirement
Did not perform the task requested
Hi Samuel, sorry that we are not able to help you find the required parts as the air con unit is too old. The spare part are relatively hard to find, we would encourage you to change the air con unit to a relatively newer one so that in future any problems could be easily solve by any other air con servicing team.
Sincere apologise that we are not able to assist in your situation.
Have a good week ahead!
They are really good. Value for money with value added services. Polite knowledgeable n explained everything in detailed without hassling. Even clean our floor for us and checked our other airconds. Will definitely engage again.
Excellent service by very polite staff at reasonable price.
Sticks to schedule as promised. Very detailed explanation on work done. Good!