2nd order. Vira and Dev were efficient and spoke English well.
Pleasant couple who came on time and cleaned quickly. It was a fairly big area but they managed to do a decent job.
I opted for the Move In/Move Out service and paid RM160 for 4 hours of service. 2 cleaners from Maidah Service came to my condo and claimed that they would only work for 2 hours because there were 2 of them. I was not aware that if there are 2 cleaners, then it is for 2 hours only. This information is not mentioned anywhere on https://www.recommend.my/service/move-in-move-out-cleaning#scope-of-work.
If this information was mentioned, I would have taken the RM320 package because I know that 2 hours is not enough to complete the cleaning.
I already sent pictures of how dirty the condo was before the cleaners came and have also mentioned in my request that my condo unit is 800 sqft. I explained that I did not need 8 hours of cleaning (for unit 501 to 800 sqft), hence the reason I chose the RM160 package.
I am disappointed that Recommend did not update the information that if the cleaning company sends 2 cleaners, then the cleaners would need to work for 2 hours only as 2cleaners x 2 hours = 4 cleaning hours.
The 2 cleaners from Maidah Services were unable to complete the work in 2 hours and asked for 1 hour extension. They also demanded that I pay for the extra 1 hour which they worked but I don't agree because I was unaware that they would work for 2 hours only.
I also got a whatsapp message from Recommend asking me to pay for the extra 1 hour.
The information about 2 cleaners is clearly stated on the Home Cleaning website but it is not stated in the Move in/Move Out page. This is misleading the customer and I am very disappointed because I did not receive the 4 hours of cleaning service that I paid for (although you may justify that you sent 2 cleaners but I did not ask for 2 cleaners - I asked for 4 hours of service)
can't be say deeper clean but maybe i have a lot of the rubbish need spend more time at there! by the way TQ
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