Hansa Resources
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COVID19 Testing PassedFeaturedCOVID19 Vaccinated- 1286customers served
- 954jobs completed
- Last job completed3 days ago
- Member since2020
- RM56.8kearned
- 93%job completion rate
- 1784views
- Last quoted2 days
Reviews
Liew
The workers are late but the brainless boss ask me to pay for extra charges, please use the previous cleaning company
Hansa Resources 28 April 2025, 14:43
Hi just to inform we delay and we inform all agree, and we fulfill 2hrs, then they need 30min for free , that’s not right
Houssem
Excellent service. Perfect cleaning within the time frame
Hansa Resources 28 April 2025, 14:44
Thank you for the wonderful review sir
Joycelyn
I originally booked 2 maids for 4 hours. They sent 3 maids to do the job in 2hrs 30mins. The maids only stayed 2hrs.
The cleaners did a decent job getting most of the dust cleaned and surfaces wiped. But I feel like it’s very surface level cleaning, as opposed to a deeper level post-reno cleaning that I was expecting.
They didn’t scrub the walls of the toilet, and neglected to clean the crusty corners in the rooms. Now I feel like I need to do more scrubbing myself, something I hoped that paying for such a service will cover for me.
One of the maids even accidentally set off a fire extinguisher and some of its dry contents spilled out, causing more mess.
Overall the service was quite mid (not great but not terrible). I’m glad I got some help to wipe down all the surfaces in harder to reach areas but I’ll definitely have to do another round of deeper cleaning myself if I really want a spotless home.
I guess you really pay for what you get. Outside services were gonna charge RM800 but this one is just under RM300. Would only recommend them if your house is semi-clean already, and not for a thorough deep cleaning.
Darlene Adrianne
The cleaning procedures were messed and irregular. After three hours of cleaning, they only finished 5 tasks of the jobs. Worser than 2 hours workers I’ve met before even have extra time to fold clothes, hang clothes, completely clean the table, mirror, and furniture. Even help to arrange all the decorations in 2 hours. Every workers should have their own task, not stick together this is not fair to customers. We pay for time and services, time is gold. But workers are spending the time slowly.
Hansa Resources 20 April 2025, 15:56
Hi Ms Darlene thank you for your feedback, we will improve better. and just to inform nobody at home to give any instructions to the cleaners, and my cleaners alreasy service 2 times all good.
Darlene Adrianne 20 April 2025, 18:08
Should a customer tell your cleaner what and how to do the job? It’s their job, not us. Should i tell them how to clean properly and what to do 1st? And what is the point to stick together and 1 look after 1 for a mopping and sweeping job? Wait for what? They should have know how to assign each others a task of cleaning job. This is how others cleaner company does, if every customer need to tell what to do then you should be aware that this are not a professional. And should you clean all the table 1st before sweeping the floor? They just clean the floor and clean the table after, so all of the dirt drop down to the floor and they have to sweep again twice. Is this a waste of time? Every cleaner are using a cloth to clean tables but they are using a sticky tape, can you imagine??? And using a vacuum to suck the tables and cabinet dirt, how about stains? Do the stains come out with using a vacuum? Ridiculous! You don’t put the blame on me while it’s clearly not my job to instruct them what to do. I did instruct them what to do but their work are just messy and i was speechless. That’s it. 2 times all good so you’re so proud of it? 2 times? Like seriously? Yeah, funny. But the rating on me is just 3 out of 10. Not even going half. Even to throw the rubbish need to be told by me, if not? Asked to hang the clothes into wardrobe but the clothes are inside out and it’s all mess!! Tables are leaves with stains! Terrible. So i leave them finish their job 15 minutes earlier. No point. Please train your cleaners better, don’t just get paid for a shortcut job. Chit chatting and all. Remember my house have a cctv. Ok? I did send you a cctv footage of the time their reaching and started working.
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