Celebrating 1 Million Homes Served!

Recommend Group 1 million homes

We are incredibly pleased and honoured to announce that The Recommend Group has served 1 million homes! This is a significant milestone that includes all customers across our operations in Malaysia (as Recommend.my) and Indonesia (as Sejasa.com).

It also happens to be the 7th year of our company. It’s hard to believe that, when Jes Min and I launched the first version of the platform in mid 2014, with Anthony coming on board in 2015, that it would have this sort of reach and impact. It’s all thanks to you, and we feel truly humbled and blessed to be part of it.

Since those early days, we now have 70+ employees across Malaysia and Indonesia, and our platform powers the home improvement and home maintenance service offerings for Grab Indonesia (under Clean & Fix), Boost, Mah Sing Group, IKEA Malaysia, Allianz Malaysia and more!

Everything you need for your home

Over 1.3m people visit our platform every month, looking to book home cleaning or aircon servicing, hire plumbers, electricians and handymen, or get price quotes for large projects like renovation and interior design. This year, we also added foot reflexology, massage and personal grooming services that anyone can order to their home. 

We receive over USD10 million worth of job requests every month, and these jobs help to sustain the livelihoods of over 40,000 skilled home service professionals on our platform. 

This has been especially important over the last 15 months as numerous lockdowns and movement restrictions were announced in Malaysia and Indonesia. As homeowners worked from home, our platform was inundated with urgent requests to fix leaks and clogs, solve power trips, repair home appliances, and clean homes while parents were busy with the kids.

“We started this platform in 2014 because there wasn’t a convenient way to book service professionals that we could trust,” said Jes Min Lua, CEO, Recommend Group.

“Over the years, we have added more platform innovations that help customers get their home projects done with ease, confidence and protection,” she added.

“We started this platform in 2014 because there wasn’t a convenient way to book service professionals that we could trust. Over the years, we have added more platform innovations that help customers get their home projects done with ease, confidence and protection.”

Jes Min Lua, CEO, Recommend Group

Some examples of innovations we’ve added over the years:

  • We fixed the prices on home cleaning and maintenance services. This ensures that customer know exactly what they are getting, and also enjoy project insurance and service guarantees
  • We added appointment scheduling and worker location tracking so customers know if a pro is on their way
  • We improved the way we rank our pros. Apart from customer reviews, our system evaluates other trust signals including time-to-respond and quality of quotes so customers always see the most suitable pros

But much more still needs to be done. The pandemic has completely changed how we live, work and play, and the home has become an even more central part of our lives. So it’s even more important that we continue to improve our services to our customers, our local communities, and our pros.

Upward and onward!

Alex

Our history in pictures

Over the course of seven years, so many people have contributed to the growth of our platform. We couldn’t have done it without you!

Launching the first version of Recommend.my platform. When we first launched in Malaysia, we were known as RecomN.com (later changed to Recommend.my in 2017). Source: The Star, June 2014
Launching the first version of our platform. When we first launched in Malaysia, we were known as RecomN.com (later changed to Recommend.my in 2017). Source: The Star, June 2014
Planning our expansion to Indonesia at Jes Min's apartment in Kuala Lumpur. The early working days were spent in cafes and living rooms.
Planning our expansion to Indonesia at Jes Min’s apartment in Kuala Lumpur. The early working days were spent in cafes and living rooms.
Recommend.my received USD1m in seed funding, We were still RecomN.com then! Source: E27.co, Mar 2016.
Getting USD1m in seed funding, We were still RecomN.com then! Source: E27.co, Mar 2016.
Getting ready for a roadshow. As long as there’s a plug point, we can work! Singapore, June 2016
Getting ready for a roadshow. As long as there’s a plug point, we can work! Singapore, June 2016
Fast growing Indonesia team, crammed into a tiny shophouse / ruko, with the motivation and hunger to build something great. Jakarta, Aug 2016
Fast growing Indonesia team, crammed into a tiny shophouse / ruko, with the motivation and hunger to build something great. Jakarta, Aug 2016
Becoming a finalist in the Startup World Cup, Jakarta, Aug 2016
Becoming a finalist in the Startup World Cup, Jakarta, Aug 2016
Winning the Visa Retail Award at the Alliance Bank Bizsmart Competition, Kuala Lumpur, Dec 2016.
Winning the Visa Retail Award at the Alliance Bank Bizsmart Competition, Kuala Lumpur, Dec 2016.
By mid 2017, the Malaysia team grew to nearly 20 people. Kuala Lumpur, June 2017
By mid 2017, the Malaysia team grew to nearly 20 people. Kuala Lumpur, June 2017
Working closely with local businesses and skilled service professionals who power our platform, Kuala Lumpur, Jul 2017
Working closely with local businesses and skilled service professionals who power our platform, Kuala Lumpur, Jul 2017
Catching up with pioneer team members in Sejasa.com, Jakarta, Feb 2018
Catching up with pioneer team members in Sejasa.com, Jakarta, Feb 2018
Growing the company fast fast fast to keep up with demand, Jakarta, April 2018
Growing the company fast fast fast to keep up with demand, Jakarta, April 2018
Celebrating Raya with our service professionals - training and appreciation session, Kuala Lumpur, June 2018
Celebrating Raya with our service professionals – training and appreciation session, Kuala Lumpur, June 2018
Launching our partnership with Grab Indonesia. Source: Berita Satu, Jakarta, Sep 2019
Launching our partnership with Grab Indonesia. Source: Berita Satu, Jakarta, Sep 2019
Recommend.my collaboration with IKEA Malaysia, Kuala Lumpur, March 2020
Collaboration with IKEA Malaysia, Kuala Lumpur, March 2020
The pandemic has changed many things about our business, but we’re still committed to improve home services for everyone. Jakarta, mid 2020
Expanding Recommend.my collaboration with IKEA Malaysia to all four branches (IKEA Damansara, Cheras, Tebrau and Batu Kawan), and to provide even more services, Kuala Lumpur, May 2021
Expanding our collaboration with IKEA Malaysia to all four branches (IKEA Damansara, Cheras, Tebrau and Batu Kawan). All IKEA branches will have in-store signage to guide customers on how to get cleaning, installation and repair services for their homes. Kuala Lumpur, May 2021

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