The Guarantee

When you hire one of our service professionals and pay using Recommend Pay, you benefit from the following protection:

  1. If the service professional is unable to complete the job, we will, at our own expense, find you another one who can.
  2. If you are not satisfied with the results, we will make it right or give you a refund.
  3. If something goes wrong during the project, you can claim up to RM100,000 public liability insurance.

Who qualifies for this guarantee?
Anyone who hires a service professional through and pays using Recommend Pay will qualify for this guarantee. For details, refer to our terms and conditions.

How do I apply for this guarantee?
You don’t need to apply for anything. As long as you pay the service professionals using Recommend Pay, you are immediately covered.  However, if you have paid the service professional directly, this guarantee is not applicable.

How long is this guarantee valid?
This guarantee is valid for as long as we are holding part or all of the amount you paid using Recommend Pay. With Recommend Pay, we safeguard 50% of your money until you agree to release it to the service professional after the job is done.

How do I make a claim?
When the service professionals asks for the balance payment, you must file a dispute by clicking the “Dispute” button within the project details. Or, you can email [email protected] with details. Please have all your evidence ready as part of the claim process.