All you need to know about MCO 2.0’s SOPs for service providers and contractors

The Movement Control Order (MCO) in Malaysia first started in March 2020, as a way to combat the spread of COVID-19.

But, every time the MCO is extended, it comes with a new set of standard operating procedures (SOPs) that businesses must follow.

If you live in a strata property (i.e. a condominium or an apartment), these are the latest SOPs (announced on 16 Feb 2021) that all contractors must follow before being allowed to enter your premises.

Are contractors allowed to enter my unit?

  • Entry of service providers into the strata scheme is allowed, subject to the approval of the strata’s management.
  • All service providers must adhere to the COVID-19 prevention measures at the security control post and other approved areas, and must also provide their details to the management for contact tracing purposes if needed.
  • The management’s approval for Service Providers limits their movements to the unit or area that has been registered only.

What COVID-19 prevention measures must they take?

  • Mandatory temperature screening before entering the premises. Each person must not exceed 37.5 C body temperature and cannot have symptoms such as sore throat, cough, flu, or breathing difficulties.
  • Compulsory use of the MySejahtera app to record their check in. Exceptions are given to areas with weak internet connectivity such as villages and remote areas. Visitors must provide their names, contact numbers, date, and time in a logbook for contact tracing purposes.
  • 1-metre social distancing between individuals at all times.
  • Washing hands with soap and water, or with a hand sanitizer.
  • Wearing a face mask.
  • Disinfecting high touch surfaces.
MCO 2.0 COVID-19 prevention measures for renovation contractors and service providers
Face masks and disinfecting is compulsory for contractors and service providers

Are contractors allowed to do maintenance and repair?

  • Maintenance and repairs to common properties are allowed.
  • Critical maintenance and repairs involving essential services within the same unit are permitted, based on the management’s approval.

Are contractors allowed to do renovation works?

  • Renovations are allowed in empty/vacant units.
  • Renovation works involving consistent loud noises are not allowed in multi-storey strata properties.
  • Duration of renovation works is subject to management approval.

Am I allowed to do house moving?

  • Moving processes are not allowed for all strata schemes unless the strata scheme is approved by the Housing and Local Government Ministry (KPKT).

Do I need to inform my management office?

  • Yes. Entry of all contractors/vendors/workers into the strata scheme for repairs under essential services is subject to management approval as well as their movements limited to the registered unit/area only.
  • Contractors/vendors/workers are required to supply information to the management for contact tracing purposes before entering the premise as well as provide their identification details and phone numbers. It is also mandatory to comply to the Construction Sector’s SOP by the Works Ministry (KKR).
  • Contractors/vendors/workers must provide their COVID-19 screening test results according to the latest MOH guidelines.
  • Contractors/vendors/workers must adhere to the COVID-19 prevention measures at security control posts and other designated areas.

The bottom line is: If you’re living in a condominium, apartment, or residence, be sure to obtain permission from your residence management before or after hiring a service provider to permit their entry.

In need of repair and renovation services during MCO? Hire a professional at

2 thoughts on “All you need to know about MCO 2.0’s SOPs for service providers and contractors”

  1. Thanks for sharing this.
    “Renovation works involving consistent loud noises are not allowed in multi-storey strata properties.”
    > don’t get what is the connection between MCO / Covid-19 with renovation works with loud noises.. can someone explain ? I wanted to fix a grill in my condo unit and the management did not allow saying that KPKT doesn’t allow to do so.

  2. Hi Rita, thanks for your comment! Although the correlation between the two is unclear, grille installation is allowed according to the KPKT. However, it is also highlighted that loud renovation works are not allowed during the MCO 2.0. The FAQ uploaded on 12th Jan 2021 can be found here:

    Unfortunately, it is up to the strata management to approve any renovation in the end. Hope this answer helps!

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